John L. Evans, Executive Director of Janus Labs Consulting, writes on that for financial advisors who go beyond poor customer service, making the commitment to systematically create extraordinary client experiences – in short, to WOW clients – the payoff can be extreme client loyalty. The depth of loyalty results in excellent client retention and introductions without asking.

via How Loyal Are Your Clients? | Client Relations content from

Posted by Lewis J. Saret, Co-General Editor, Wealth Strategies Journal.