John L. Evans, Executive Director of Janus Labs Consulting, writes on WealthManagement.com that for financial advisors who go beyond poor customer service, making the commitment to systematically create extraordinary client experiences – in short, to WOW clients – the payoff can be extreme client loyalty. The depth of loyalty results in excellent client retention and introductions without asking.

via How Loyal Are Your Clients? | Client Relations content from WealthManagement.com.

Posted by Lewis J. Saret, Co-General Editor, Wealth Strategies Journal.