The Journal of Accountancy presented the findings of its annual tax software survey. Among other things, it noted the following:
Of the 3,833 CPA respondents who indicated that they prepared tax year 2013 returns for a fee, 3,817 predominantly used one of 15 software products identified by the survey; of those, users of each of eight products identified in Exhibit 1 (“major products”) made up at least 1% of the responses. This year they include CCH Axcess Tax (1.4%), which was not represented in the 2013 survey. The three products with the greatest number of users were in nearly a dead heat: Lacerte, ProSystem fx, and UltraTax CS, which accounted for 24%, 22%, and 24% of respondents, respectively. ProSeries was used by 11% of respondents and Drake by 9%, both higher than in 2013. Notably, the share of ATX users dropped markedly from 11% in 2013 to 4% this year, likely the result of serious performance problems with a new version last year. However, 2014 users of ATX reported a satisfaction average rating of 4 on a 5-point scale, which, while slightly below that of most other products, represented a significant rebound from the 2.1 rating in 2013. Users of GoSystem Tax RS accounted for only 2.8% of respondents, down slightly from 3.5% in 2013. Other products asked about but whose users accounted for less than 2% of all responses combined were Intuit Tax Online, TaxAct, TaxSlayer Pro, TaxWise, and TurboTax.